Overview of best Interactive Voice Response (IVR) services 2019

Through Interactive Voice Response (IVR) systems, one can provide an automated call service to customers by presenting them with information or also allows them to make payments through the phone, especially without needing a human agent. This feature has made the IVR widely popular across various businesses.

Furthermore, IVR can handle a large volume of calls more efficiently and are also cheaper than employing human assistants. IVR can also run from the existing phone system and hence prevent the need for further upfront hardware costs. Thus IVR is a cost-effective solution, in addition to being a time saving way to connect customers to a sully automated service.

As a drawback when IVR is overused, it causes customer frustration to say in the least, a situation which occurs especially when the client prefers human assistance. However, modern IVR systems are now equipped with in-built features connecting to the current contact center software. This feature makes it easier to assess and route customer calls more effectively and intelligently.

With the addition of cloud-VoIP, analytics can follow the customer journey and also adjust it as per their requirements. This further allows a business to optimize the system in order to augment caller satisfaction and to improve on the completion rates.

Below is a list of some of the best IVR solutions available in the market:

Five9, Genesys PureCloud, NICE inContact, RingCentral Office, Twilio, among others.

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Shreyas Tanna

Shreyas Tanna

The winner of the title Mr. Pune 2009, Mr. Shreyas Tanna is currently the young, dashing, and dynamic CEO of a market research company called ResearchNReports in Pune. Fondly known as RNR, the company specializes in market research as well as industry analysis, and is closely associated with its parent company Absolute Market Insights (AMI). Mr. Shreyas Tanna began his corporate journey as the Head of Corporate sales & PR at RED Entertainment while pursuing his degree for MMS (Marketing) from the MGM College of Management, Mumbai. After accomplishing the tedious task of balancing his work and education, he further polished his skills in Corporate Sales, Public Relations, Channel Development, Global Client Engagement, Strategic Consulting, and Brand Development by working with HDFC Life and Researchmoz Global Pvt. Ltd. His dedication towards his work has even won him accolades such as the National Level Performer 2013 – HDFC Life and Mr. Research Moz 2015. A disciplined individual with a loving heart, he is often seen taking crisp walks with an engrossed look and a gentle smile within the premises of his company to interact with the various departments. And he will be usually followed by an adorable trail of his beloved trio of Shih Tzu babies proudly known as Gucci, Drake, and Paris. The most enticing thing that you will notice about this content and proud pet parent is his infectious positivity and the firm belief in his eyes, a reflection of his favorite quote, “LIFE IS BEAUTIFUL!”