‘Customer as a Service’ scheme to be launched by C Space

C Space- global customer agency has announced to launch a new toolkit: ‘Customer as a Service’ (CaaS). Based on reports, the service will be a combination of techniques and tools from communications, insight, business consulting, customer strategy and advertising.

Sources suggest, Tesco is one of the first clients to adopt the offering. In addition, the company has also subscribed to a combination of quantitative insight, online communities, synthesis, proposition development, Clubcard data and creative activation.

Reports also allege, Bose and McDonald’s are using the service.

Referring to the announcement, Felix Koch, regional chief executive of APAC and EMEA, he commented; “We hear from clients that customer centricity is difficult to operationalise. C Space have worked with over 200 of the world’s leading brands and through this experience, we were able to identify common business gaps and barriers, and then use this insight to create CaaS. The offering provides our clients with the first real subscription to the customer, enabling them to maximise growth and minimise risk.”

According to news reports, the service will be available to current and new C Space clients.

,
Shreyas Tanna

Shreyas Tanna

The winner of the title Mr. Pune 2009, Mr. Shreyas Tanna is currently the young, dashing, and dynamic CEO of a market research company called ResearchNReports in Pune. Fondly known as RNR, the company specializes in market research as well as industry analysis, and is closely associated with its parent company Absolute Market Insights (AMI). Mr. Shreyas Tanna began his corporate journey as the Head of Corporate sales & PR at RED Entertainment while pursuing his degree for MMS (Marketing) from the MGM College of Management, Mumbai. After accomplishing the tedious task of balancing his work and education, he further polished his skills in Corporate Sales, Public Relations, Channel Development, Global Client Engagement, Strategic Consulting, and Brand Development by working with HDFC Life and Researchmoz Global Pvt. Ltd. His dedication towards his work has even won him accolades such as the National Level Performer 2013 – HDFC Life and Mr. Research Moz 2015. A disciplined individual with a loving heart, he is often seen taking crisp walks with an engrossed look and a gentle smile within the premises of his company to interact with the various departments. And he will be usually followed by an adorable trail of his beloved trio of Shih Tzu babies proudly known as Gucci, Drake, and Paris. The most enticing thing that you will notice about this content and proud pet parent is his infectious positivity and the firm belief in his eyes, a reflection of his favorite quote, “LIFE IS BEAUTIFUL!”