As the complexity of technological gadgets increases (specifically that of the iPhones), so does the complexity of fixing them. Novel tools, such as the pentalobe screwdriver, and software locks were put in place partially to stop the customers from making use of lesser-costing third-party parts. Dave Whalen the owner of TechHub, stated how the time he took to repair devices and the price of the repair have risen. Whalen has had to double his prices and is now only replacing the batteries and fixing the screens for iPhone users.
Whalen stated how they add adhesive to the insides of the iPhone to make it waterproof. One would have to have a specialized heat gun to remove the case, and if they mess up by touching the wrong thing, it may brick the phone. He added how he agrees with some of that, and acknowledged how technology will not standstill. As technology improves, the size of devices will decrease. He said, however, that they are blatantly altering this to force an upgrade in place of a repair.
Allison Conwell, at CoPIRG, stated how they needed to move towards a no-waste system and that they are trying to highlight how they don’t need to continue to replace things every time something breaks. She stated that in a perfect world, producers will make devices keeping in mind their reparability. This would lead them to make the parts, tools, and guidelines available to the public in case someone wants to mend their stuff themselves.
In the previous few years, the fear of annulling a warranty in a client undoes a device or the utilization of technological gadgets which renders them unusable in case clients try to make use of less expensive third-party parts (such as with a few ink cartridges for printers, coffee makers’ coffee pods), has become a greater problem.